Frequently asked questions
Everything you need to know about the PINES nutrition.
I am a PINES member from years ago, but my membership lapsed. Can I reactivate my membership, or do I need to join as a new member?
At the end of 2018 the PINES website, membership and payment databases underwent re-development and only current members had their accounts transferred to the new system. If your membership had expired prior to December 2018 you will need to register as a new member – register here.
I'm interested in partnering with PINES, what does it look like?
Interested in partnerships: Click the here to download the details of partnering with PINES
What sports nutrition courses do we offer or know of?
At the current time, PINES do not offer any courses or programs. The website lists sports nutrition programs by other providers which you can read about on the Education in sports nutrition page.
I need to do a placement for work experience, do you offer any placements or internships?
PINES does not offer any placements or internships at this time. However, if you are a member of PINES, there may be volunteer opportunities for PINES activities. These opportunities can be viewed on the Professional opportunities page after logging in.
Who can register as a student member?
If you are studying a relevant nutrition/sports nutrition course (e.g. PhD, master’s, IOC Diploma, relevant bachelor’s degree) and have evidence of your current enrolment, then you are welcome to join at the discounted student membership rate. Student membership is available for the duration of your approved studies. You will be asked to provide evidence of your ongoing enrolment when your membership is due for renewal.
I am registering as a member and see that I need to upload evidence of my qualifications. Can I attach multiple files?
You can use either of these two options to provide evidence to support your registration.
1) Email them to this address info@PINESnutrition.org.
2) From your computer, you can select multiple files to upload at once in the registration form. Simply hold the control (or command) key and click on the files to upload. The files must be in the same folder location.
My login won’t work.
Please check the following troubleshooting steps. If these steps do not work, then an admin may need to reset your account.
- Double check you are logging in with the correct username or email address and password (passwords are case sensitive).
- Use the ‘Lost your password?’ function to reset your password (check your junk folder for the reset email).
Please email info@pinesnutrition.org with the following information. An administrator will get back to you in 2-3 business days.
Name:
Email:
Have you tried the troubleshooting steps in the FAQ section?
I recently registered, how do I know if I submitted my application properly?
Once you have submitted your application you will automatically receive a receipt as a record of your transaction and that your application was sent. If you do not receive this receipt immediately via email please email info@PINESnutrition.org to confirm your submission. Once an admin has reviewed and accepted your application you will receive another email to say ‘Welcome, your membership has been activated’.
I think my application was not submitted and/or payment was not processed.
Although very rare, there have been a small number of registrants whose information has failed to come through the membership or payment systems. It is unclear if this is due to the registration page timing out, an internet connection issues, or a payment issue (related to bank or credit card security features preventing transactions from overseas which may be considered a suspicious transaction). If this has occurred, you will need to re-submit your application – registration page.
If you are experiencing a payment issue and think that your bank or credit card company is blocking the transaction, please contact the info@PINESnutrition.org address for alternative payment and manual registration options.
Help, I accidentally paid my membership twice!
Please select from one of two options and send an email to info@PINESnutrition.org with the required information.
Option one: Update your membership subscription so you have 24 months instead of 12 months until the next renewal is due.
Option two: PINES can provide a refund back to your card. Please note that refunds may take 5-10 days to appear on your card’s statement.
Name:
Email:
Transaction dates:
Option:
I am part of a sports nutrition organisation in my country. How do I find out if my organisation has an affiliation with PINES?
You can check the organizations that are affiliated with PINES on the global network page. To find out if your organisation has an arrangement with PINES for their members to join PINES at a discount (and what the discount code is) you can ask your organisation directly or you can email info@PINESnutrition.org. If emailing PINES you will need to supply evidence of your current membership with the affiliated organisation before we can share the discount code for you to use. If you are interested in your local organisation becoming affiliated with PINES please contact info@PINESnutrition.org for more information.
